Support

Report a problem

We're here to help. Tell us what went wrong and give us as much relevant information as you can, so our team can investigate and assist you. For anything urgent — especially suspected fraud — call +1 647 560 9550.

What kind of problem is it?

Your details

What happened?

How should we contact you?
Do not include passwords, PINs, OTPs, full card numbers, CVV/security codes or other sensitive authentication information in this form.

What happens after you submit

  • Our team reviews every report and may contact you for additional information.
  • Some issues require identity verification before we can discuss account details.
  • Investigation times vary depending on the nature of the issue.
  • Keep your transfer reference and any related messages or receipts.
  • Formal complaints follow our complaints procedure.