Stay safe
Scammers target people who send money home. Learn the common tricks, the warning signs, and what to do if something feels wrong. Genuine ClickSend Money staff will never ask you for your password, PIN or one-time codes out of the blue.
Three habits stop most scams before they start.
Treat a money transfer like cash. Once it is collected, it usually cannot be recovered. Only send to family and friends you know and trust.
Urgency is a scammer's favourite tool. Anyone who insists you must send money right now, or keep it secret, is a red flag — pause and check.
Your password, PIN and one-time codes are yours alone. No genuine call, email or message should unexpectedly ask you for them.
Most scams are variations of a few well-worn stories. If a situation matches one of these, be suspicious.
A caller claims to be ClickSend Money staff and asks you to "verify" your password, OTP or card details, or to send a transfer to "fix" your account. We do not do this.
Someone poses as police, a tax office, a court or an embassy and demands immediate payment by money transfer to avoid arrest, fines or visa problems. Real authorities do not collect payments this way.
An online contact you have never met builds a relationship, then needs money for an emergency, travel or a visa. The emergencies never end — and the person is often not who they claim to be.
"Guaranteed" high returns from crypto, trading or property, often introduced through social media. You may be shown fake profits to encourage bigger transfers.
A "job" requires you to pay upfront fees for training, equipment or visas — or to receive money and forward it on, which can make you a money mule.
A call or message claims a relative is in trouble and needs money urgently. Scammers can spoof names and numbers. Hang up and call your relative directly on a number you know.
You have "won" a prize — you just need to pay a fee or taxes to release it. A genuine prize never requires a money transfer to claim.
A seller — often for pets, vehicles, rentals or bargain electronics — insists on payment by money transfer to a stranger. The goods never arrive.
Emails, texts or lookalike websites imitate ClickSend Money to steal your login details. Check the address carefully and never log in from a link in an unexpected message.
Stop and think if anyone:
A genuine ClickSend Money representative should never unexpectedly ask you for:
Act quickly — the sooner you tell us, the more we may be able to do.
Stop communicating with the suspected scammer and do not send any more money, whatever they threaten or promise.
Call 0800 048 2233 or use Report a problem. If the transfer has not been collected, we may be able to stop it.
Change your ClickSend Money password and any others you may have shared. Contact your bank or card provider if payment details were exposed.
Save messages, emails, receipts and transfer references — they help our investigation and any police report.
Report the incident to your local police or national fraud-reporting service where appropriate — in the UK, Action Fraud.
Tell us what happened. Our team reviews every report.