Legal
These general terms apply to every ClickSend Money promotion, offer, promotional code and referral reward, alongside any campaign-specific terms published with the offer.
Each promotion is announced with its own campaign terms — the offer, the reward, the dates and any special conditions. These general terms apply to every promotion; if campaign terms conflict with them, the campaign terms win for that promotion. Our standard Terms & Conditions continue to apply to every transfer.
Each promotion runs only between the start and end dates in its campaign terms. Qualifying actions completed outside the promotional period do not earn the reward, even if begun inside it, unless the campaign terms say otherwise.
The campaign terms set out the qualifying action — for example completing a first transfer, sending at least a minimum amount, using a specific corridor or payment method, or referring a friend who completes their own qualifying transfer. A transfer only qualifies once it has completed successfully; cancelled, failed or refunded transfers do not qualify. Minimum and maximum transaction amounts, where they apply, are stated in the campaign terms.
Rewards may take the form of a fee discount, a better exchange rate, cashback or account credit, as described in the campaign terms. Unless stated otherwise: one reward per customer per promotion; rewards are credited after the qualifying transfer completes; account credit must be used within the period stated in the campaign terms; and rewards cannot be exchanged for cash. Referral rewards require the referred person to be a genuine new customer who completes identity verification and a qualifying transfer.
Unless the campaign terms say otherwise, the following do not qualify: transfers that are cancelled, refunded or reversed; transfers declined for compliance reasons; business transfers; transfers between your own accounts or to yourself; and transfers made primarily to obtain the reward rather than to send money to your recipient.
If a qualifying transfer is cancelled or refunded, the associated reward is void. If a reward has already been paid out and the qualifying transfer is subsequently reversed or found not to qualify, we may deduct the reward value from a future transfer or account credit, or ask you to repay it. Statutory refund rights under our Terms & Conditions are unaffected.
We may withhold, cancel or reclaim rewards, and suspend or close accounts, where we reasonably believe a promotion is being abused — including duplicate or fake accounts, self-referrals, manufactured transactions, misuse of codes, or any fraudulent or unlawful activity. Promotional transactions are subject to the same AML, sanctions and fraud checks as any other transfer (see our AML Statement).
We may modify, suspend or withdraw a promotion at any time where necessary — for example for legal or regulatory reasons, technical issues, or suspected abuse — without prior notice where circumstances require it. Qualifying actions completed before a change will still be honoured unless the change was required by law or the qualification involved abuse.
Rewards are only paid to accounts that have completed identity verification. Payment of a reward may be delayed while compliance checks are completed, and no reward is payable where a transaction or account fails those checks.
Promotions are void where prohibited by law. You are responsible for any tax arising on rewards you receive. Our decision on qualification and reward payment is final, subject to your statutory rights and our complaints procedure. These terms are governed by the same law and jurisdiction as our Terms & Conditions for your region.
Questions about a promotion: help@clicksend-money.com or 0800 048 2233, quoting the promotion name or code.