How it works
From signing up to the money landing — and what happens if something goes wrong.
Enter your mobile number and email. We text you a code. That is the whole sign-up.
Photograph your ID and take a selfie. We check it against the document electronically. Most people are cleared in under two minutes; a small number are asked for proof of address.
Name, country, and how they want to collect — bank account, wallet number, or cash pickup. Saved for next time.
You see the exchange rate, the fee, the arrival estimate and the exact amount they receive before you pay. The rate is locked for 30 minutes.
Bank transfer, debit card or Apple Pay. Bank transfer is cheapest and we default to it.
Your money moves through our safeguarded trust account to our payout partner in the destination country. You and your recipient both get a notification.
Follow the transfer through five states in the app. Download a PDF receipt at any point.
| State | What it means | Typical duration |
|---|---|---|
| We have your funds | Instant to 1 working day | |
| Automated compliance screening | Seconds | |
| Currency conversion at your locked rate | Seconds | |
| With our partner in the destination country | Minutes | |
| Credited to your recipient | — |